Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

Premium D365 Customer Service Consultant Certification (U.S. & Canada)

Delivered by Edunx Learning

 

Quick Reference Card

 

Body	Microsoft (Dynamics 365)
Delivery Method	Pearson VUE test center or online proctored
PDU Renewal	Free annual renewal exam through Microsoft Learn
Validity	1 year (renewable annually for free)
Category	CRM / Customer Service
Sub-Category	Dynamics 365 Customer Service — Functional Consultant
Level	Associate
Status	Active
Exam Format	40-60 questions, 100 minutes
Exam Cost (US)	$165 USD

 

D365 Customer Service Consultants Drive CX Transformations

In the U.S. and Canadian job markets, it’s common to see:

• S. MB-230 holders earn $110,000 – $145,000

What creates the salary gap?

• MB-230 validates D365 Customer Service capability.

 

This Is Premium Training — Not ‘Costly Training’

Edunx Learning is not a low-cost provider — and that is intentional. Cheap programs sell content. Premium programs deliver outcomes. Premium training saves time, avoids mistakes, and reduces career risk — so you get certified and move into higher-value roles faster.

 

What Is MB-230

MB-230 validates the ability to configure and implement Dynamics 365 Customer Service.

Translation: MB-230 is for D365 Customer Service consultants.

 

Why This Credential Matters

• Standardization: D365 Customer Service consultant.
• Credibility: Microsoft-issued.
• Career Bridge: pairs with PL-200.

 

Who Provides This Certification

Issued by Microsoft. Edunx Learning provides 14-day prep and D365 labs.

 

Why Employers Demand This Credential (USA & Canada)

• S. enterprises with D365 Customer Service value MB-230.
• Stackable with MB-910, PL-200.

 

The Truth About the Job Market (USA & Canada)

Many candidates say the market is low. The accurate truth: the market is not low — it is filtered. Recruiters use ATS filters. Certifications affect shortlisting. Strong experience without standardized proof often gets ignored.

 

Our Belief & Mission

“Great professionals are made through guided learning, not guesswork.”

Our mission: Personalized guidance. Transparent process management. Career-focused training. So you achieve certification with confidence.

 

Program Fee & Flexible Payment Options

Total Program Fee: $1,295 USD

⚠️ Microsoft exam fee paid separately ($165 USD).

Payment Options:

• Option 1: $299 to enroll + $996 after certification
• Option 2: PayPal Pay Later — pay over 6 months (0% interest for eligible users)

 

Why Professionals Trust Edunx Learning

Edunx LLC is a U.S.-registered education and consulting firm based in Austin, Texas, serving clients across the U.S., Canada, and worldwide.

We have guided 5,000+ professionals from companies such as Amazon, Accenture, Deloitte, Capgemini, and Wells Fargo in achieving global certifications and advancing their careers.

We also collaborate with global training partners including Simplilearn, Edureka, and KnowledgeHut.

Our vision: To make global certification journeys effortless, ethical, and impactful.

 

Frequently Asked Questions

Q: Do I need MB-910 first?

A: Recommended.

Q: How long is MB-230 valid?

A: 1 year (free renewal).

Q: What’s next?

A: MB-220 (Customer Insights), MB-240 (Field Service), or PL-600.

Q: Does the program include Microsoft fees?

A: No.

Q: Is contact-center experience helpful?

A: Yes.

 

Final Call to Action

If you want stability, premium career growth, leadership credibility, and a guided, stress-free certification journey — this is your next step.

✅ Book your MB-230 consultation with Edunx Learning