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2025 C-C4H51-2405: Useful Free SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Dumps

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic
Details

Topic 1

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 2

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

Topic 3

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 4

Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q14-Q19):

NEW QUESTION # 14
What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

A. Configure the relevant question in scoping.
B. Create a Web service with SAP Knowledge Central by NICE.
C. Create knowledge base articles in SAP Service Cloud.
D. Create a validation rule.

Answer: A,B

NEW QUESTION # 15
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.

A. Custom reports
B. Standard reports
C. Interactive dashboards
D. Data sources
E. Web service message monitoring

Answer: A,B,C

NEW QUESTION # 16
Which fields are mandatory when you create a cloud data source? Note: There are 3 correct answers to this question.

A. Data Source ID
B. Web Service URL
C. Usage
D. Name
E. Data Type

Answer: A,B,D

NEW QUESTION # 17
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

A. Scheduled upload using a CSV file
B. Using a Web service
C. Maintain an HTML mashup
D. Manual upload using a CSV file

Answer: B,D

NEW QUESTION # 18
Which configuration steps can be used in SAP Service Cloud to send emails to a customer? Note: There are 2 correct answers to this question.

A. Create a customer and assign an email address.
B. Set up an approval process.
C. Define a template.
D. Activate Live Activity Configuration.

Answer: A,C

NEW QUESTION # 19
......

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